Student bloody finance

I think almost every student nods wisely and and has an 'ah, yeah' moment when they see that name now.

I do not understand how one company can be so awful. I had more than enough hassle with them when first setting up my loan (was assured that it was on the pile to be processed, then had them turn around in September to tell me that they had, in fact, not received anything. Thanks for that). I figured this year would be much easier, all I have to do is sign something and send it off to them, but with them even that is painfully difficult.

It's been lost in the post (in fairness, that's not their fault), but it is their fault that it's incredibly hard to actually contact them. I find it very hard to believe that a company that encourages you to do as much of the application process online doesn't have an email. Or an address you can easily write to (they, rather conveniently, tend to lose a lot of things posted to them).

Oh no, the only way you can get through to them is by phoning into their call centre and sitting on hold like a muppet for 10 minutes, if you can even get through. They're not stupid, there's a lot of people out there who have no choice but to talk to them, why not milk the incompetence for all it's worth and make 'em pay to phone in too?

I'm only on pay as you go, so it looks like I'm going to have to spend God knows how much trying to get through to them, possibly to only be fobbed off when i do get through or cut off as my credit runs out. No doubt I'll be advised to leave it a few weeks and phone back then in case the post is just slow, as I was last year every fortnight for about 3 months (maybe they use lame pigeons for all of their post and 3 months is considered a good/conceivable postal turnaround to them?).